- #EMAIL FOR TEAMVIEWER SUPPORT VERIFICATION#
- #EMAIL FOR TEAMVIEWER SUPPORT SOFTWARE#
- #EMAIL FOR TEAMVIEWER SUPPORT PASSWORD#
- #EMAIL FOR TEAMVIEWER SUPPORT DOWNLOAD#
Our support person then has important basic information to help quickly.
#EMAIL FOR TEAMVIEWER SUPPORT SOFTWARE#
Customers who call regarding software questions are asked to send the EluCad status protocol and a short description of the error per email. In this way the operator can immediately transfer the call to the right contact person and the caller must not repeat his request twice – once to the operator and again to the supporter. When telephoning, we ask the contact person to briefly say what the problem is – a key word is sufficient. Write an email with the description of the problem and attach this file. (Also refer to the pictures below “How do I send an EluCad status protocol to elusoft support?”)ĥ. This sequence – first receive the status protocol, then contact the customer per email or telephone – is the support procedure that we are trying to achieve. This status protocol can then be sent per email to the elusoft support, supplemented with an error description.l After receipt of the email, the elusoft support person contacts the customer on their own initiative. EluCad programming software compiles the necessary information in the so-called status protocol. Which machine do you have? Which program version of the software is installed there? Is the licence still valid? – Our support first needs some basic information for each support. For this we also need the cooperation of our customers. Quickly make sure that expensive production lines run and are not standing still. You can view them under the following link.įast and competent help from a specialist. Please also note our General Terms and Conditions for remote maintenance. With the “Accept” I confirm that no personal/company related data is viewable by the support.īy “Decline” I confirm that I do not wish to receive support via remote maintenance.
#EMAIL FOR TEAMVIEWER SUPPORT DOWNLOAD#
The latest version of TeamViewer-Quicksupport will be delivered with the latest eluCad version.Īlternatively, you can download the latest version using following link:īefore granting permission for remote maintenance, please ensure that no personal/company-related data is viewable by the support.
#EMAIL FOR TEAMVIEWER SUPPORT PASSWORD#
You should be re-directed back to Okta to authenticate if you don’t have an existing Okta session.Īfter successful authentication via Okta, you can now enter your TeamViewer password to complete the login.Please use the latest version of TeamViewer-Quicksupport. The following SAML attributes are supported:Ĭomes from the Customer Identifier field (step 10) In Okta, select the Sign On tab for the TeamViewer SAML app, then click Edit.Įnter your Customer Identifier value you made a copy of in step 7 into the corresponding field.
#EMAIL FOR TEAMVIEWER SUPPORT VERIFICATION#
Once the verification is finished, click Save: Note that the verification process can take several hours because of the DNS system. After creating the new TXT record, start the verification process by clicking Start Verification. To do so, create a new TXT record for your domain with the values shown on the verification page. Make a copy of the Customer Identifier value, then click Continue:Īfter successfully adding the domain, you need to verify your domain ownership. The Single Sign-On Customer Identifier page will appear, click Generate Customer Identifier: Sign in to the Okta Admin app to have this variable generated for you Metadata URL: Copy and paste the following: Select Identity Provider Connection, then click Add domain: The TeamViewer Support team will inform you when SAML is enabled for your account. The Okta/TeamViewer SAML integration currently supports the following features:Įnable SAML through the TeamViewer website. It is recommended to add an admin user with a different email domain when enabling SAML in TeamViewer. TeamViewer does not provide backup log-in URL where users can sign-in using their normal username and password. They will only be able to access the app through the Okta service. Enabling SAML will affect all users who use this application, which means that users will not be able to sign-in through their regular log-in page.